Refund Policy

BookMyRaagi processes refunds fairly and promptly for all eligible cancellations and dispute resolutions. The type of refund (original payment method vs. wallet credits) and the processing timeline depend on when the cancellation is made and how the original payment was made. All refund decisions are communicated via email and in-app notification.

Once a refund is approved and initiated, the time it takes to appear in your account depends on your payment method:

• Wallet refunds are credited instantly — typically within minutes of approval.
• Wallet balance can be used towards any future booking on the BookMyRaagi platform.
• Wallet credits are valid for 12 months from the date they are credited.
• Wallet balance is non-transferable to external bank accounts or third-party wallets.
• Multiple wallet credits accumulate and are visible in the Wallet section of the app.

• Eligible per the Cancellation Policy (cancellations made 10+ days before the event).
• Refund is initiated within 24 hours of cancellation approval.
• Banking processing time: 5–7 business days for card payments, 3–5 for net banking.
• You will receive an email confirmation once the refund is initiated from our end.
• If the refund does not appear after 7 business days, contact your bank first, then us.

If you believe there was an issue with the service provided at your event, you may raise a formal dispute within 48 hours of the event date.

Occasionally a payment may fail mid-transaction, causing a deduction without a confirmed booking. Here is how we handle it:

• If payment fails but the amount is deducted from your account, it auto-reverses within 24–48 hours.
• If the amount is not returned after 48 hours, contact [email protected] with your transaction reference.
• Your booking is not confirmed for a failed payment — please rebook to secure your slot.
• BookMyRaagi does not receive funds from failed transactions and cannot accelerate bank-side reversals.

Double charges are rare but can occur due to network issues. If you are charged twice for the same booking:

• The duplicate charge will be identified and reversed within 24 hours of detection.
• Contact our support team immediately with your transaction ID and booking reference.
• We will investigate and issue a refund for the duplicate charge to the original payment method.

Refunds will not be issued in the following circumstances:

• Cancellations made within 3 days of the event (as per the Cancellation Policy).
• No-shows — failure to be present at the event without prior notice to the Professional.
• Misuse of the platform, including fraudulent or bad-faith bookings.
• Promotional or discounted bookings where a refund exclusion was stated at the time of purchase.
• Disputes raised more than 48 hours after the event date.